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Our Values
Welcome to Mace & Jones, one of the north west's leading legal practices. Our values go some way to explaining the exceptional quality of our work and the consequent satisfaction we derive from practising law in such a vibrant and forward-thinking environment.
Mace & Jones offers a wide portfolio of legal services to businesses, public sector organisations and individuals, and is recognised regionally and nationally as a law firm of real quality. Clients trust Mace & Jones to provide practical legal advice that meets their objectives. Through a partner-led approach, our aim is to build long-term relationships with our clients, based on providing a personal and cost-effective service and a detailed understanding of individual needs.
Our Values
Approachable
Mace & Jones prides itself on its ethical but friendly and helpful approach. Whilst maintaining the highest professional standards, we adopt a 'can do' attitude. Our job satisfaction comes from achieving results for clients. Communicating with them in a language and in a way they can understand is one of our key skills. We are proud of our down-to-earth and approachable attitude and our accessibility to clients.
Partner led
Mace & Jones' partner-led approach ensures clients of the highest level of advice and expertise to meet their needs. Overseeing quality of service delivery and responsible for regular reviews, the client relationship partner will co-ordinate the resources of in-house and external specialists as appropriate to ensure a responsive service. We place great store on agreeing with clients in advance the appropriate channels of communication and the frequency and method of reporting to them.
Specialist advice
Mace & Jones possesses numerous leading experts across the many disciplines of law in which we operate. Individual teams are characterised by technical excellence, focused sector knowledge and a 'hands on' approach. This injection of specialist advice on behalf of clients enables the delivery of extremely high quality work, normally associated with much larger law firms.
Practical relationship
Our aim is to work seamlessly and openly with our clients, with short lines of communication and a minimum of bureaucracy. We believe we offer the best of both worlds; the flexibility and friendliness of a small firm combined with the resources and expertise of larger firms. Our goal is to develop lasting relationships with clients. We have an excellent record of client retention, achieved in large part because our ability to think in a sensible and commercial way not only on behalf of our clients but also in our dealing with them.
Real world experience
Technically competent and knowledgeable as our solicitors are, we approach every situation individually rather than applying a formulaic solution. Drawing on practical, commercial experience, Mace & Jones' personnel are able to bring more than just an academic lawyerly perspective to legal issues. Our real world experience and legal expertise are a winning combination enabling us to add the value that our clients seek.
